Charge 2 not syncing

[TrudyMS]

Hi there, my charge 2 isn't syncing. It's set for automatic sync but I usually have to refresh and manually sync by swiping down in the screen. This only works if it's on charge. Today however its not even working then. I've switched Bluetooth on and off, turned off the phone, deleted and reinstalled the app. Still not working, any ideas?

Thank you

[JeanMarie-USA]

TrudyMS, I’m having the same issue; Charge 2 not syncing to iPhone or iPad. I was in contact with Fitbit Support yesterday and they are aware of the problem. It’s a firmware issue between IOS newest update and it is not compatible with Fitbit’s app. They are diligently working on this issue. I have not heard anything about this issue being resolved as of now. I have not been able to sync any of my stats since the evening of Tuesday, March 31, 2020  and my last sleep update was the morning of Monday, 3/30/20. If Fitbit does not have this resolved by this upcoming Monday, April 6,2020 I will start loosing my stats that are stored on my Charge 2. You may want to contact Fitbit Support and I highly recommend using the “Live Chat” for I only had to wait about 5 minutes to chat with support service, nothing compared to the phone call waiting time!! Anyone else who is experiencing the same problem with “Syncing their Charge 2” and/or receiving a message while trying to manually sync your Charge 2 and message reads “Device Not Recognized” PLEASE CONTACT FITBIT SUPPORT. The more they hear from the faster this issue will be resolved. If I receive any information regarding this issue or update I will post ASAP. Best of luck to all, be safe & stay well. 

[FRenny]

My Fitbit charge 2 hasn't synced since Thursday 2nd April. The troubleshooting page recommends pressing and holding the button for 4 (or 8 ) seconds but that doesn't appear to do anything, it doesn't reset the device. Does anyone have any other suggestions that wont wipe data? Exercise is a really positive thing to focus on during this lockdown so it's disappointing to loose stats!

[JeanMarie-USA]

FRenny, I have been in contact with Fitbit Support and they said they are working on the firmware problem. That was 2 days ago and still nothing! You may want to contact Fitbit Support via “Live Chat” for the wait is not as long as calling them. I’m going to contact them again for I still can’t sync and it’s giving me a message “Device not found“! 😡 I am not to happy about this since my last sync was Tuesday March 31,2020 in the evening. I’m loosing my daily stats and sleep because of this problem. Anyone else who has this problem PLEASE CONTACT FITBIT SUPPORT VIA “LIVE CHAT”! Hopefully we are not in a vicious circle waiting for them to resolve this issue. IPhone, IPad will not sync with devices or receiving a message “Device not found” while trying to sync and have you have completed all the necessary steps to resolve on our end. FITBIT SUPPORT IS NEEDED, ASAP!!
Hope this helps with your situation. 

[3427laurence]

Me too to have same problems since March 26, what ever I did NOTING HELP.

Good luck CHARGE USER

[JeanMarie-USA]

If you are still having problems after doing the troubleshooting. I recommend you contact Fitbit Support via Live Chat. They are aware of a firmware problem and they are still working on it as of 1:30am EST USA. Make sure your devices are both updated to the newest app updates. Log out of the Fitbit app completely, turn off Bluetooth, wait about 2 minutes and turn Bluetooth back on, login to your Fitbit app and try syncing. If you’re still having trouble try a soft boot (reset) of your charge 2. Plug in your charger, connect your Charge 2, while on charge press and hold the button for 10 seconds and you will see the Fitbit logo pop up on the screen of your Charge 2. (You may have to do it a few times) Remove from charger, log back into your Fitbit app and try to sync.   If this doesn’t work I recommend contacting Fitbit. Best of luck, be safe and stay well. 

[MarieRobert1973]

Same thing happened to me! TOTALLY PISSED OFF! Will NEVER BUY a Fitbit again!

They are trying to push Premium BUT screwed up our watches! 

[JeanMarie-USA]

MarieRobert1973

Did you speak with someone from Fitbit Support? I have been trying to sync my devices all day and nothing!! Do you mind me asking what they said to you to resolve this problem? I’m beyond mad and my patience are gone regarding this syncing issues. Honestly, I don’t blame you. If anything they could have removed the last update and had us update using the previous version. Sorry you’re having to deal with this issue. It’s bad enough we all are dealing with this pandemic and social distancing then have this compounded our daily activity. Please be safe and stay well! 

[JNBee]

I got this reply from another member. Not tried it yet myself:


Hello JNBee,
JeanMarie-USA (Recovery Runner) posted a new reply in
Charge 2 not syncing
on 04-06-2020 12:32

If you are still having problems after doing the troubleshooting. I recommend you contact Fitbit Support via Live Chat. They are aware of a firmware problem and they are still working on it as of 1:30am EST USA. Make sure your devices are both updated to the newest app updates. Log out of the Fitbit app completely, turn off Bluetooth, wait about 2 minutes and turn Bluetooth back on, login to your Fitbit app and try syncing. If you’re still having trouble try a soft boot (reset) of your charge 2. Plug in your charger, connect your Charge 2, while on charge press and hold the button for 10 seconds and you will see the Fitbit logo pop up on the screen of your Charge 2. (You may have to do it a few times) Remove from charger, log back into your Fitbit app and try to sync. If this doesn’t work I recommend contacting Fitbit. Best of luck, be safe and stay well.


Sent from my iPhone

[MarieRobert1973]

Hello
Can’t get a hold of Fitbit yet. First noticed I could not tell what charge was left on my Fitbit, then lost heart monitoring, which I use as I have atrial fibrillation. My husband tried checking it then lost sync with his iPhone. Been totally frustrated. Bought Fitbit for steps and health and now they screwed it up, because they wanted to push people to go to Premium in last update! All was good since early 2018, now worthless! Thinking of going to Apple Watch!
Stay healthy, we didn’t need this bs from Fitbit!

Sent from my iPhone

[butterball]

Experienced similar issues late yesterday.  Unpaired the device, and then could not get the Bluetooth on my phone to recognize the device.   Battery was at 60%, charged it overnight, got up this morning and everything was back to normal.  

[3427laurence]

Yes, I agreed your point is that they are trying  to push people to use the Premium. what ever you do to follow their instruction to solve problems, NOT WORKING ?

[JeanMarie-USA]

I’m sorry you’re still having issues. It’s the Bluetooth connection part that is the problem. Even if we use a laptop or a computer trying to sync users are still getting the same results. NO RESOLUTION! Unfortunately, there is nothing we can do until Fitbit fixes the firmware problem. With everything going on in the world today and we depend on our devices because of what they help us with, like heart rate, sleep, meditation etc., we don’t need the added stress and the BS from Fitbit Support lame responses!! I really like my Charge 2 because of it’s features, not too much & not too little functions wise but I have been more than patient with Fitbit and this has definitely made my decision purchasing my next device, that’s for sure! The only other suggestion, don’t buy another Fitbit device!! I know my next device will be an Apple especially, after this unnecessary BS. Best of luck to you.