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Charge 2 not syncing

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‎07-27-2020 16:31 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-27-2020 16:31 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Have Fitbit Charge HR 2

Have been in the VA Hospital since November. Cannot sync or update fit bit after charging. Still says June 10, 2019.

 

how do I reset it it. Won’t let me pick my fit bit to sync

 

 

Moderator Edit: Clarified subject and removed personal information

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‎07-30-2020 07:58 - last edited on ‎06-20-2025 09:33 by Fitbit Moderator

‎07-30-2020 07:58 - last edited on ‎06-20-2025 09:33 by Fitbit Moderator

@jackkeg It's great to see you in the Community! 

Let me help you with your Charge 2 not syncing. Make sure that your tracker is setup on your account. After this try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-30-2020 09:01

In response to AlvaroFitbit

‎07-30-2020 09:01

Mine is having the same issue except mine suddenly stopped syncing out of nowhere. I've rebooted my watch and my phone and it still won't sync. 

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