Charge 2 not syncing

[Maisie55]

Not been able to sync my charge 2 for about 5 days, I've followed all the reset instructions and taken off Bluetooth, put it back on, still no joy, any people having the same problem? 

[pdunny]

Same problem for me. After following all the reset instructions and re-installing the App on the phone I unpaired the charge 2. Now I'm unable to pair it using the phone settings or the newly installed App as they say they cannot find the device. What I don't understand is, before I unpaired it, it picked my walk this morning but nothing else!

[Jokay123]

I'm also havoing problems. My device is synced to my phone but when the app tries to do it (even though it's already linked) it says there was a problem.. I'm forever uninstalling and switching phone off and reinstalling

etc. Getting cross now!! 

[Katend]

Haven't been able to sink since mid April.

[Goddardy]

Since my phone did a software update my charge 2 will not sync.  Have done everything they say to do and still not working.

[Yashin]

Worked until 10 last night.Happy Mother's Day

[fondaroc3]

I did a 10 mile walk yesterday but my dashboard says i only did 234 steps, been having trouble for several weeks, tried everything but Fitbit is now the worst tracker on the market, if there was another tracker that synced on line and worked well i would buy one tomorrow and throw my fitbit where it belongs-----in the bin, absolute rubish and getting fitbit to do anything to help is impossible they are only interested in taking your money after that you areon your own.

[Jokay123]

Bizarrely, mine has now started working again. There are other models but
most don't give as much info as fitbit. Letscom do one which I used for a
while and it worked great and synced with my phone. Jo

[pdunny]

Mine suddenly "paired" itself to my phone (I'd been searching google for an alternative to a Fitbit but I'm guessing its just a coincidence) and now appears to be working again. However this also seems to tie in with the auto recognition being added to the App. Now I have the problem that it is recording my walks as runs even though my auto recognition is set to ignore on run. I know theres someway of changing the setting but I've yet to rediscover it.

[pdunny]

Found the setting.....yay

[mit_rekab]

Will try and do a search for git it alternatives and see if that helps. 

[pdunny]

Sadly not synced since Tuesday evening. Got a new tracker - NOT Fitbit!! Saddest thing is my Charge 2 was a 65 birthday present from my son and daughter so has great sentimental value.

[Jokay123]

Oh dear!! Mine is behaving itself now. Good luck with your new tracker! Jo