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Charge 2 not syncing

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‎11-14-2016 05:10 - last edited on ‎09-09-2020 10:26 by Fitbit Moderator

‎11-14-2016 05:10 - last edited on ‎09-09-2020 10:26 by Fitbit Moderator

Hi

I've not been able to sync my Charge 2 for nearly a week and am therefore going to start losing my data if I cannot sync it soon. I've tried all the advice I can find, turning phone on and off again, restarting the fitbit, uninstalling and reinstalling the app, turning bluetooth off and on again, unpairing the device and then pairing again, using another device to sync etc etc. So far nothing has worked. It connects and attempts to sync, steps for the current day appear on the screen and then disappear. Please help!!!!!!!

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22 REPLIES 22

‎07-09-2018 18:30

In response to kieranbrady

‎07-09-2018 18:30

Hi @kieranbrady I have had the exact same issues. I actually wondered if it needs wifi too? I will try what you have suggested. Better than seeing "0 for today...."

Thanks

Lisa

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‎01-24-2019 08:00

‎01-24-2019 08:00

Looking for an answer as Logles very clearly explained below my problem

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‎02-14-2019 10:14

In response to kieranbrady

‎02-14-2019 10:14

Yes that did fix it thx 😁😄

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