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Charge 2 not syncing

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‎01-04-2019 15:14 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-04-2019 15:14 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I've wasted 2 hours for the second time. No more. FITBIT's support sucks. When I had a problem 6 months ago. it took 2 HOURS of my time to get it fixed. Now, once again, on "chat" it took 2 HOURS and NOTHING got fixed. Still won't synch. Why does support SUCK???

 

 

Moderator edit: updated subject for clarity

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‎01-07-2019 08:00

‎01-07-2019 08:00

@hanama Welcome to the Fitbit Community! Sorry to hear about your syncing issues and that support wasn't able to help you. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes!

Alvaro | Community Moderator

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