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Charge 2 not syncing

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‎08-21-2019 11:33 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-21-2019 11:33 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Not syncing no picking up device, always have to turn Bluetooth on and off to get sync, be moving to another brand soon 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-22-2019 11:05

‎08-22-2019 11:05

@JazzD It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 that isn't syncing. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-22-2019 11:25

In response to AlvaroFitbit

‎08-22-2019 11:25

Huwaui p20 was fine before recent updates, I just went for run and usedf map on the app worked perfectly, the Fitbit was just trying to connect was half a k slower

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‎09-19-2019 12:15

In response to AlvaroFitbit

‎09-19-2019 12:15

Still not syncing last sync two days ago updated new firmware 22.58, very bad lately thinking of getting a Garmin to be honest

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