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Charge 2 not syncing

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‎09-06-2019 14:38 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-06-2019 14:38 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Long story short, stopped syncing 4 days, ago, wont update even on reload. with help from their tech, used the app on the computer, then found out that the main fitbit server crashed and aint no one syncing today...anyone else?

 

 

Moderator edit: updated subject for clarity

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‎09-08-2019 11:50 - last edited on ‎03-21-2025 08:01 by Fitbit Moderator

‎09-08-2019 11:50 - last edited on ‎03-21-2025 08:01 by Fitbit Moderator

@Sandhya60 Welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your syncing issues. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎09-08-2019 13:26

In response to AlvaroFitbit

‎09-08-2019 13:26

as stated it is not the device, this has been done about 23 times this week. When I went online and chatted with support, it also became news to them that the server was down for some of the charge 2, I am imagining I am one of those lucky "some charge 2" also, my laptop only has charge 2 as one item on its blue tooth and still cannot communicate with it, so its not just my phone, its also my lap top. I wish I caught the screen grab of the notice that came up on my computer app..it stated "We are sorry, [ something to the effect] charge 2 server is down ." Nope this happened earlier this year, and to top it off, my phone is not on the  list of acceptable phones yet has been talking to my watch for a year now. So nope...sorry..not my issue..its the fitbit server problem.

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