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Charge 2 not syncing

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‎12-29-2020 12:04

‎12-29-2020 12:04

Until yesterday everything was ok but tried to sync today and not only I'm I unable to do so, the dashboard has simplified to just showing calories. The sleep information has completely disappeared. and there is no sign of this on my settings. I have tried rebooting my watch and my phone but nothing happens. Can anyone help me?

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‎01-04-2021 04:05

‎01-04-2021 04:05

@GinaNaylor Thanks for being part of our Community! 

 

Let me help you with this and thank you for troubleshooting this issue. This usually happens when you remove your tracker from your account. You will need to set it up again by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

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