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Charge 2 not tracking distance correctly

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‎01-30-2019 02:36 - last edited on ‎12-24-2020 14:27 by

‎01-30-2019 02:36 - last edited on ‎12-24-2020 14:27 by

Hi, I was wondering if anyone can help me.

 

I use my fit bit to track my distance when running but since Monday it doesn't seem to be tracking correctly.  Most of my runs are done at the gym and on Friday I ran 4.5km on the treadmill and my fit bit said the distance was near enough the same.  On Monday and today I have done the same run but my FitBit says I have only ran 2.78km and on Monday it said 2.17km whereas the treadmill said 4.5km.  Does anyone know why this has happened or what I need to do to fix it?

 

This is the first time this is happening - plus I rely on my FitBit when I run outside rather than the gym.

 

Thank you in advance!

 

 

Moderator edit: subject for clarity 

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‎01-30-2019 08:19

‎01-30-2019 08:19

On treadmill, mileage is number of steps times stride length.

If you hold hand rail on treadmill, steps probably are not detected,  reducing your mileage.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-18-2020 21:38

In response to JohnnyRow

‎11-18-2020 21:38

Hi I have the same issue where the treadmill says 5km and my Fitbit charge 2 says 3km I do not touch the handles due to COVID.

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