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Charge 2 not tracking my exercise

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‎03-07-2019 04:47 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-07-2019 04:47 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Why is my Fitbit not tracking my exercise from my elliptical 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-10-2019 08:47

‎03-10-2019 08:47

@Lillians Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your tracker isn't detecting your exercises. Your tracker detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your tracker detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your tracker. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-11-2019 05:01

In response to AlvaroFitbit

‎03-11-2019 05:01

Tks I have it working again



Sent from my Bell Samsung device over Canada's largest network.
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‎03-23-2019 15:24

In response to Lillians

‎03-23-2019 15:24

@Lillians thank you for your update and sorry for the late reply. Happy to hear that your Charge 2 is working fine again and thank you for letting us know. Hope you are back on track recording all your steps and activities.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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