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Charge 2 not tracking sleep accurately

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‎01-22-2019 23:06 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-22-2019 23:06 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Finding that the sleep tracker has random sleep times one night it will record accurate time next night it will record just a hour Fitbit don’t have the answer 

 

 

Moderator edit: updated subject for clarity

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‎01-23-2019 05:31

‎01-23-2019 05:31

@LH44 Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't detecting your sleep accurately. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time.

 

Let me know how it goes!

Alvaro | Community Moderator

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