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Charge 2 not working after a year

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‎05-20-2019 18:14 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-20-2019 18:14 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I have purchased 2 different tracker, which stopped working after the 365 day warranty. When contacting customer service, I was offered a discount to purchase a 3rd tracker. I am very dissatisfied with the answer provided to this issue. 

 

 

Moderator edit: updated subject for clarity

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‎05-21-2019 11:43

‎05-21-2019 11:43

@CA84 Welcome! It's good that the community is growing!

 

Let me help you with your Charge 2. Thank you for working with Support for this issue. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

 

Let me know how it goes.

Alvaro | Community Moderator

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