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Charge 2 not working

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‎02-04-2019 08:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-04-2019 08:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My fitbit charge 2 is also dead.  Tried all.the usual things both plugged in and unplugged.  Any help would be appreciated

 

 

Moderator edit: updated subject for clarity

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‎02-04-2019 10:43 - last edited on ‎02-05-2019 07:55 by Fitbit Moderator

‎02-04-2019 10:43 - last edited on ‎02-05-2019 07:55 by Fitbit Moderator

I have no idea what "usual things" were but give Restart a try and do it several times if necessary.

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‎02-05-2019 08:02

In response to SunsetRunner

‎02-05-2019 08:02

@ColletteMck Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't working. Adding to @SunsetRunner suggestion you can try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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