Charge 2 notifications not working properly

[Gary14]

My charger 2 is sinking and charging but the device screen is reading notification on notification off notification on notification off.   It does this over and over until the battery discharges.  I tried resetting the device but after resetting it goes right back to notification on notification off.   

Does anyone have a solution other than a new device

Moderator edit: updated subject for clarity

[SteveH]

With the Charge 2 you can toggle between notifications on and off by pressing and holding the button so it sounds like the button has got stuck. See if you can release it, perhaps by gently cleaning it with an old toothbrush or a can of compressed air.

[Gary14]

Thank you steve. Tried your idea but no luck.  The device will charge it will respond to a hard start and will sink with my Samsung 8 but keeps going back co distantly shifting from notifications on to notification off and back to notification on until the charge runs out.Sent from my Verizon, Samsung Galaxy smartphone

[SteveH]

That's a shame. Sounds like you need help from customer support. I've flagged your post for the attention of a moderator who can put them in touch with you.

[MarreFitbit]

Welcome to the Community Forums @Gary14! Thanks for trying the recommendation provided by @SteveH in order to solve the issue with the notifications on your Charge 2.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. You were sent an email from our team, please make sure to check your inbox and reply back so they can continue assisting you. 

Let us know if there's anything else we may do to assist you in the meantime. 

[Lukedunitt]

My Fitbit just started it this morning, until the battery was dead, when I got home I have been looking online looking for a solution but I am not seeing any.  I have tried restarting my Fitbit after it was charged, and it started doing it again as soon as I took it off the charger, I also tried turning off all notifications from the app restarted my phone. I have used a little canned air on it, but like the rest I think it mite be dead. 

[MarreFitbit]

Welcome on board @Lukedunitt! Thanks for taking the time to take a look at the Community Forums in order to solve the issue with your Charge 2. Nice way to go!

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if you have any questions present.