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Charge 2 on the blink, only shows website & won't sync

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‎08-31-2020 13:04 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-31-2020 13:04 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Charge 2  for days now. Quit logging steps,s but shows fully charged. It only displays the fitbit websitee. I  have uninstalled and reinstalled the app and it will not sync on my old or new phone.  

I've cleaned the USB  charge cord and changed the plug in port but it will not display any data or sync or log my steps.

 

Is buying a new one my only option???

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4 REPLIES 4

‎09-01-2020 02:41

‎09-01-2020 02:41

If it's showing the website it suggests that it's been disconnected from your account somehow. I would try reconnecting it by going through the setup process again

 

On the main dashboard of the app, go into your profile settings by selecting your profile image at the top left. Then select "set up a device", choose Charge 2 and follow the prompts. 

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‎09-01-2020 04:02

In response to SteveH

‎09-01-2020 04:02

I did try that once but I'm not sue if it makes any difference today. The
watch is totally dead,. No screen at all, only blinking green lights.
I will try the steps again . I pray it works.
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‎09-01-2020 04:08

In response to Fiddlingal5

‎09-01-2020 04:08

If the screen is now dead and doesn't even show that website message then it's a bigger issue than I at first appreciated. Have you tried restarting the Charge 2 by:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button to restart your tracker:
    1. Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    2. Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.
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‎09-01-2020 09:51

In response to SteveH

‎09-01-2020 09:51

Day3: I tried connecting to my computer usb port but the screen is still
black and only the green blinking lights are on.

I held down the button few seconds but it won't cut on. It had cut on
yesterday to display tthe website.

Sadly, after a few years, I think im going to have to bury it.
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