Charge 2 pairing with blank screen

[yimiblu]

is there any way to pair a charge 2 with the app if you cant see the code in the screen? ( black screen...)

Thanks

Moderator Edit: Clarified subject

[AlvaroFitbit]

@yimiblu Thanks for stopping by!

Let me help you with this. You can't setup a tracker without seeing the 4 digit code. If the screen isn't working then you can try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[yimiblu]

Thanks for the answer.

Screen doesnt turn on.

[AlvaroFitbit]

@yimiblu thank you for your reply.

Since the issue persists I suggest you contact our Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Let me know how it goes.