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Charge 2 restart process

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‎08-09-2019 13:05 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-09-2019 13:05 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

They're average at best. My Fitbit 2 wouldn't log workouts. They couldn't figure it out. So I did. Originally you had to connect your Fitbit to a USB port with the dashboard open. So I decided, to try a HARD reset. ( Holding the exterior button down till the Fitbit insignia appears. ) With the charger plugged in to USB port and dashboard open. It started working perfectly. Tech support said it couldn't be fixed. Just plugging it into a USB charger, unattached to a computer. Won't reset it properly.

 

 

Moderator edit: updated subject for clarity

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‎08-11-2019 10:19

‎08-11-2019 10:19

@Karapatkid, a warm welcome to our Community! Sorry for the delay in my reply.

 

Thank you for sharing your experience and instructions on how to restart your device and happy to hear that this corrected your issue. You can find the official instructions here. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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