10-30-2016 23:45 - last edited on 09-09-2020 11:39 by MatthewFitbit
10-30-2016 23:45 - last edited on 09-09-2020 11:39 by MatthewFitbit
Hello everyone just wondering if anyone has had issues with the screen, i woke up and saw mine has a big deep scratch and totally bizarre unknown how! Ive been careful and vigilant of it and most certain hasnt hit or touched anything as its on my wrist and i would have felt it. Ive been told its a weak screen but this is dissapointing only had it 4 weeks. Totally puts me of it now
Answered! Go to the Best Answer.
08-30-2017 06:25
08-30-2017 06:25
So glad you got it sorted. Def think calling them is best and then I had to email pics. Good luck to everyone else who has issues.
09-07-2017 19:41
09-07-2017 19:41
Hi MikeRad -- Good for you for your persistence and also for updating us. Clearly this is a manufacturing defect. I haven't hit it yet so I'm "hoping" they had it fixed for the run that produced mine. Fingers crossed! I'm loving this device other than a few clunky software glitches (see my other postings), I'm hoping they'll get that fixed in an update. It is SUCH a great motivational tool!
10-24-2017 10:21
10-24-2017 10:21
I noticed a crack right down the middle of my screen a couple weeks ago after I charged it with the clip charger. I like what Fitbit apps do but not sure I will invest in another one, first the band broke at the connection and Fitbit replaced it without any issues. Now the watch itself is cracked which means it is no longer water proof and if I accidentally get water in it I'm sure it will no longer work. Nice concept of having the fitbit keep track of all my physical activities but to many manufacturing issues with it and it doesn't seem like Fitbit is working on resolving the defects.
11-11-2017 07:23
11-11-2017 07:23
I e-mailed Support with a photo of my cracked Charge 2 screen (it is 8 months old). They denied liability, saying it was 'user damage'. The crack appeared after I woke so I am baffled as to how that could happen. I don;t do high impact sports, haven;t dropped it or abused it. After 3 e-mails to them questioning how they could possibly prove user damage on a photo and how they concluded who would get a replacement and who would get 25% discount when all have the same problem - they never attempted to answer any of my questions. So I contacted Fitbit via the Chat option (as I live in Ireland the number they give will not allow me to call them, so this was my only option). Anyway, I wish I had done this from the very start as I spoke to a person who was not robotic, explained various things to me and agreed to replace my tracker. All in all, this took 7 days to resolve. Hopefully, the new tracker will not fail.
11-12-2017 04:39
11-12-2017 04:39
11-16-2017 22:20
11-16-2017 22:20
I also have a cracked screen and don’t know how it got that way. Does anyone know if I can buy a replacement screen ?
11-17-2017 20:53
11-17-2017 20:53
11-19-2017 15:36 - last edited on 01-29-2019 14:00 by EdsonFitbit
11-19-2017 15:36 - last edited on 01-29-2019 14:00 by EdsonFitbit
Ok thanks for the info
Regards
Moderator edit: personal info removed
12-29-2017 12:49
12-29-2017 12:49
How low did you have yours for. I just put mine on and have notice a large crack down the screen. Jut want to know what my chances are with getting a new one.
12-29-2017 13:02
12-29-2017 13:02
12-29-2017 13:35
12-29-2017 13:35
12-29-2017 14:50
12-29-2017 14:50
12-31-2017 06:45
12-31-2017 06:45
01-14-2018 14:01
01-14-2018 14:01
Hi -
Same story here, went to sleep, woke up with a hairline crack on the long side of the screen. I phoned Fitbit and they offered me 50% off another model or a replacement of the tracker component only.
My customer service person said they now believe that it might be the charging clip - that if you snap it too hard when attaching it to the Fitbit it can cause a crack or a weakness that leads to a crack. My crack is about 1/8" in from the edge along one side so that's possible I guess!
cb
01-22-2018 04:51
01-22-2018 04:51
Seems this a very common issue with these devices, have really enjoyed my Fitbit (bought on 6 December) but now disappointed that already there is an issue with it.
I've emailed support (#23275041), I'm not a construction worker, this sort of fault isn't acceptable.
02-06-2018 16:46
02-06-2018 16:46
I tried having it replaced. The agent told me she can offer me a 25% discount and suggested that "current products" are more durable. So, that infers to me that FitBit knows their Charge 2 is defective yet will not replace it. Welcome to customer "service", 2018 edition. "We know our product isn't the best, we now know it is defective and unreliable, so instead of offering a replacement, we are going to charge you to buy another one....with a quarter discount, of course." Jeez.
Once I can no longer see the information on my screen, I am going with a different company.
02-07-2018 00:32 - last edited on 01-29-2019 14:01 by EdsonFitbit
02-07-2018 00:32 - last edited on 01-29-2019 14:01 by EdsonFitbit
That is rubbish. My screen was obviously a fault and they replaced without
question.
Moderator edit: personal info removed
02-07-2018 14:38
02-07-2018 14:38
02-08-2018 03:07
02-08-2018 03:07
Apple watches also have screen breaking problems, a search will confirm this.
02-09-2018 01:40
02-09-2018 01:40