Charge 2 screen has lines of dead pixels

[exbocks]

Hello my Charge 2 has been showing multiple lines of dead pixels across the screen. There is at least 7 rows of pixels which do not light up. Is there anyway to fix this? The fitbit is barely a year old 😞

Thanks

Moderator edit: updated subject for clarity

[WilsonFitbit]

Hello @mozof2. Welcome to the community forums. @SarahJDC Nice to see you around and thanks for your input. 

@mozof2 I'm sorry for the experience and thank you for the detailed information, for the troubleshooting steps and for taking the time to provide your feedback. 

At this time, I'd like to let you know that I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries, please let them know and they will be glad to continue assisting you. 

On a side note, our warranty is for one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). For more information, please check: https://www.fitbit.com/global/us/legal/returns-and-warranty.

See you around. 

[JohnFBOne]

My advice would be to check your display closely before your warranty is out.  I didn't notice the missing lines until days after mine had expired.  This is what it looks like at 2 years.  It's now very dim and useless in sunlight.  Although I've been an avid Fitbit fan since the several Ones I've owned, I'm very disappointed that Fitbit hasn't addressed this obvious defect experienced by no shortage of people.  In addition to that, I no longer get alerts from my phone (text and call alerts) and the "get up and move" alerts no longer work either, even though I've reset and reinstalled the app several times.  Just waiting until I find a better non-Fitbit replacement.  I'd jump to a full-featured smartwatch except I find that having to recharge it more than once a week quite annoying.

[mozof2]

This is the response I got about the warranty. I thought it was two years
as well. But, i am being told it is just one year.

On a side note, our warranty is for one (1) year from the date of purchase,
except that if you reside in the European Economic Area (EEA) and you
purchased your Fitbit product in the EEA, the warranty period is two (2)
years from the date of purchase (the "New Product Warranty Period"). For
more information, please check:
https://www.fitbit.com/global/us/legal/returns-and-warranty.

[WilsonFitbit]

@JohnFBOne, @mozof2 Thank you for your reply. 

I understand how you are feeling and I appreciate the feedback provided. @JohnFBOne Thank you for the picture. If you haven't contacted our Support Team, I'd recommend reaching out to them and they will be able to provide further assistance. Note that while replacement devices are provided for products that are within the warranty period, a discount could be an available option if your Charge 3 is no longer warranty, but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

In addition, for the reminders to move and notifications, please make sure that your Charge 3 isn't in sleep mode. When this setting is activated: 

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

@mozof2 Thank you for your understanding. The 2 years of warranty is only applicable for the European Economic Area (EEA). 

See you around. 

[SunsetRunner]

I'm having the exact same problem outline here and support is being a real pain with regards to the policy. They keep telling me the warranty is only one year when I clearly qualify for the 2 years warranty as outline in the policy. It's a very disappointing service as well as device quality. Given the issue is poor QA on Fitbit part, I don't believe a 30-35% discount is worth buying another device from Fitbit.

[JohnFBOne]

After a year and a half.

[romeusilveira]

same here 😞

[SarahJDC]

Return it

Get Outlook for iOS<>

[JohnFBOne]

The problem is that this usually starts the day after it's out of warranty.

[SunsetRunner]

After much work with the support team, they finally sent me a refurbished Charge 3. Now, about 2 years in with the new device, I'm having the same issue despite trying my best to avoid all vibration, water, sweat, etc. The display is almost not readable because of all those dead pixel lines. All in all, I'm excessively disappointed in FitBit and I don't believe it's worth buying another one.