Charge 2 screen losing brightness

[R500]

Over last week the right hand side of screen is not visible, in normal lighted room, in dark can just read it, seems to be getting worse day by day, does this mean it’s broken?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@R500 Welcome to the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 screen losing brightness from one side. Try restarting your tracker by following these instructions.

Let me know how it goes.

[R500]

Hi I sent this to fitbit support several days ago, no response yet?

Hi Fitbit support, have tried to reset fitbit several times, charged in
wall adaptor and also connected to laptop. I know connected properly as
charged up to 85%, but wont charge further, however, screen now does not
display anything, also fitbit does not vibrate when trying to reset. it
did record data from yesterday and the green lights on the back are
flashing.

Help?

Regards Chris

[AlvaroFitbit]

@R500 thank you for the update and sorry for the delay in mine.

Due to recent events affecting our operations, we may need more than 7 business days to respond.  Still I noticed that you are already in contact with our team so keep working with them to find a solution.

Keep me posted.