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Charge 2 screen not lighting up

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‎08-04-2019 21:06 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-04-2019 21:06 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Hi! i had my charge 2 for like two years or so and this morning the screen started getting pretty weird. i reset it and it worked for most of the rest of the day and at around 10 pm it got glitchy again. i tried resetting it again which works for like a minute and now reseting does nothing. it still counts steps (so it seems) and it can still vibrate and show the time. but its really weird looking and im afraid that it will ruin it permanently. help!

here are some pics btw (sorry, super blurry) (note the text on my watch is even BACKWARDS in some pictures)

 


https://ibb.co/mtw2bx0 https://ibb.co/L6Hx5DT https://ibb.co/MZw8JKC https://ibb.co/rGqmKk6 https://...

 

 

Moderator edit: updated subject for clarity

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‎08-05-2019 11:36

‎08-05-2019 11:36

@Goldenirony, welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-21-2019 00:00

In response to AlvaroFitbit

‎08-21-2019 00:00

yo, sorry i took so long to reply, i ended up just getting an inspire hr with a 50% discount. (it came faulty but they sent a new one) works great! just wish we could hide features like weight on the watch (please help vote here https://community.fitbit.com/t5/Feature-Suggestions/Ability-to-hide-stats-on-Charge-3/idi-p/3127020#...

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