help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 screen not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2020 00:19 - last edited on ‎11-26-2020 03:30 by Fitbit Moderator

‎11-26-2020 00:19 - last edited on ‎11-26-2020 03:30 by Fitbit Moderator

Hi there. The screen in my Fitbit charge 2 was showing the incorrect time and appeared ‘glitchy’ this morning. I performed a reset and since the screen won’t turn on. The green contact lights are flashing and it is vibrating but there is nothing on the screen. Any help?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-26-2020 03:32 - last edited on ‎04-30-2025 11:20 by Fitbit Moderator

‎11-26-2020 03:32 - last edited on ‎04-30-2025 11:20 by Fitbit Moderator

@KatMcDee Thanks for stopping by!

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-26-2020 03:55

‎11-26-2020 03:55

I have this issue too, the screen stopped working around a week ago and have attempted a number of resets to no avail. Just have a blank screen and flashing green contact lights. The tracker is functional as records my activity on the app but unable to view the screen on any mode.

Best Answer

‎11-26-2020 04:06

In response to Bobmacsmith

‎11-26-2020 04:06

Yea I’ve tried all the resets to no avail. The app is updating and the contact lights flashing but just no screen. Real shame as I use it as a watch and to read my text messages when I’m at work to determine urgent ones.

With best wishes

Kate

Sent from my iPhone
Best Answer
0 Votes