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Charge 2 screen not working

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‎01-23-2019 08:22 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-23-2019 08:22 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I can charge my Fitbit and screen will show version. But when off charger I cannot get screen to turn on. Like show time or anything. Can I get replaced or something else. Any suggestions. Broken?

 

 

Moderator edit: updated subject for clarity

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‎01-23-2019 20:21 - last edited on ‎01-24-2019 10:53 by Fitbit Moderator

‎01-23-2019 20:21 - last edited on ‎01-24-2019 10:53 by Fitbit Moderator

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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Wendy | CA | Moto G6 Android

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‎01-24-2019 10:54

In response to WendyB

‎01-24-2019 10:54

@Lyn- Welcome! It's nice to have you on board! Sorry to hear that your tracker's display isn't working. Additionally to the instructions @WendyB shared you can try starting by cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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