Charge 2 screen pixels not working

[Zacdvs]

I just got a Charge 2 as a going away present. And I've been noticing that there are several lines of pixels that have just stopped working. I can't even see the time at this point.

[SunsetRunner]

Do a Restart and do it several times if necessary.

[Zacdvs]

I did restart but nothing changed.

[AlvaroFitbit]

@Zacdvs  Welcome! It's good that the community is growing! Sorry to hear about your Charge 2 display not working and for the delay in my response. Thank you for restarting it like @SunsetRunner  suggested. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

Let me know how it goes!

[Bas1]

My Fitbit charge 2 screen also is developing dead pixel lines. It was purchased September 2018. This seems to be a common problem. I can only conclude that the Fitbit build quality or components are of poor quality 

[AlvaroFitbit]

@Bas1 A warm welcome to our Community! Sorry to hear that your Charge 2 screen is showing dead pixels and for the delay in my reply. Please try the restart suggested by @SunsetRunner in his post and let me know if the issue persist.

I look forward to your reply.

[Bas1]

Hi Alvaro

thank you for your reply. I’ve tried the restart several times. From what I read.. it’s a very common problem with Fitbits. I think they must use cheap inferior parts to make them. Very disappointing. 

Thanks again for your reply

[AlvaroFitbit]

@Bas1 thank you for your update and sorry for the late reply.

Since the issue persist the best thing would be to let our Support team know so they can further assist you. I have created a ticket for you so you will get an email from them.

Let me know how it goes.

[Bas1]

Hi Alvaro,

thank you you for creating a ticket. I have been contacted by support and as it’s still in the warranty period they have shipped me a replacement free of charge. Thank you very much for your help. 

Bas