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Charge 2 screen unresponsive,not counting steps,tracking sleep.

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‎02-11-2019 03:08 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-11-2019 03:08 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Hi! Been using my fitbit since Christmas and 2 days ago it stopped responding to taps or when you turn your arm it doesn't light up anymore,also not tracking steps or tracking my sleep.

Iv restarted it several times to no avail also wiped it down.. anyone know how to get it back to normal?

Haven't gotten it wet or dropped it either please help.

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2 REPLIES 2

‎02-12-2019 09:30

‎02-12-2019 09:30

@HperryUSA Welcome! It's good that the community is growing! Sorry to hear that your Charge 2 isn't working. Thank you for restarting your device, since this didn't work the next steps is letting our Support team know about this. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-12-2019 09:32

In response to AlvaroFitbit

‎02-12-2019 09:32

I tried the steps they have given me but it hasn't worked,I cleaned the
back as directed also but nothing is working.
The steps still aren't counting but I shook it and it started to tally up
shakes..popped it back on my wrist and walked about but nothing.
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