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Charge 2 scrolling www.fitbit.com/setup

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‎03-20-2019 14:14 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-20-2019 14:14 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My charge 2 ran out of charge a day ago and when I connected the charger a picture of a mobile phone appeared and www.fitbit.com/setup keeps scrolling along the bottom. 

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‎03-25-2019 10:31 - edited ‎03-25-2019 10:31

In response to Freenbean

‎03-25-2019 10:31 - edited ‎03-25-2019 10:31

@Freenbean  @suze95 Welcome to the Fitbit Community! It's great to have you here!

 

Sorry to hear that your Charge 2 is displaying the setup link and for the delay in my response. Also thank you for troubleshooting this issue. @WendyB gave a great suggestion and I would only add that you will need to remove the tracker from the account (tap the tracker's icon then the trashcan icon to remove it) and after this set it up following the instructions in @WendyB 's post.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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4 REPLIES 4

‎03-20-2019 21:42

‎03-20-2019 21:42

Welcome to the  forums!

 

Sounds like you need to set it up again

To set it up

If you have trouble see this Article on Why cant I set up my Fitbit?

 

Keep us posted as to how it goes!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-20-2019 22:08

In response to WendyB

‎03-20-2019 22:08

This doesn't work. I have the same problem. The app is all setup, I confirmed the email, and I restarted. I'm thinking of sending it back because I've already spent several hours of my life I'm not going to get back fiddling with it instead of exercising. 

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‎03-25-2019 10:31 - edited ‎03-25-2019 10:31

In response to Freenbean

‎03-25-2019 10:31 - edited ‎03-25-2019 10:31

@Freenbean  @suze95 Welcome to the Fitbit Community! It's great to have you here!

 

Sorry to hear that your Charge 2 is displaying the setup link and for the delay in my response. Also thank you for troubleshooting this issue. @WendyB gave a great suggestion and I would only add that you will need to remove the tracker from the account (tap the tracker's icon then the trashcan icon to remove it) and after this set it up following the instructions in @WendyB 's post.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎03-26-2019 14:47

‎03-26-2019 14:47

Thanks all for your help, its all up and running again just like me. HAHA

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