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Charge 2 showing incorrect sleep data

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‎03-06-2019 12:40 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-06-2019 12:40 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Has not been recording correctly. Infact, today's sleep activity, show the same on all previous day. Seems like this is an issue with several users. Does anyone from Fitbit support/tech actually look at these issues. I have a Charge 2. Had no issues with my first Fitbit.

 

 

Moderator edit: updated subject for clarity

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‎03-07-2019 10:42

‎03-07-2019 10:42

@Catherine67 Welcome! It's good that the community is growing! Sorry to hear about your sleep not being correctly recorded. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time.

 

Let me know how it goes.

Alvaro | Community Moderator

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