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Charge 2 stopped syncing after nearly a year...twice!

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‎04-27-2019 06:03 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-27-2019 06:03 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I have now gone through this twice, with two different pebbles! They connect and sync fine for several months...over a year for the first one, and then one day they just stop! I have tried deleting and re-installing the app and clearing all data and cache. I also had my phone bluetooth "forget" the charge 2 but in both cases, it is never able to "find" it again! Or if it "sees" the Charge 2, it can't pair with it! So very frustrating!!

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‎04-28-2019 10:01 - last edited on ‎04-24-2025 11:19 by Fitbit Moderator

‎04-28-2019 10:01 - last edited on ‎04-24-2025 11:19 by Fitbit Moderator

@swtp111 It's great to see that you've visited the Fitbit Community!

Sorry to hear that your Charge 2 isn't syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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