help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2019 08:21 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-26-2019 08:21 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I'm getting really annoyed. Charge 2 stop syncing on the 17th. Reset it twice and still nothing. 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎01-26-2019 10:38 - last edited on ‎01-28-2019 11:38 by Fitbit Moderator

‎01-26-2019 10:38 - last edited on ‎01-28-2019 11:38 by Fitbit Moderator

IOS may have recent update due.

Best Answer

‎01-28-2019 11:40

In response to Gyan-pt

‎01-28-2019 11:40

@rrms @Gyan-pt Welcome! It's nice to have you on board! Sorry to hear that your Charge 2 isn't syncing. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes