help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 stops tracking route

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2021 10:11

‎02-08-2021 10:11

Hi,

 

My charge 2 stops tracking my routes when walking/hiking.

I check the watch is connected to the GPS on the app before each outing however each time, It manages to track for a small distance then stops.

I have reset the watch. All updates have been installed and latest app on phone.

 

Any ideas as its getting extremely frustrating 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-08-2021 12:00

‎02-08-2021 12:00

@Mlm85 Welcome to the Community. 

 

Let me help you with this and thank you for troubleshooting this issue. This could be a phone settings issue. Make sure that your phone's battery saver feature isn't stopping the Fitbit app from running in the background when you lock your phone and this could affect the GPS recording the way you are describing it.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes