Charge 2 suddenly acting crazy

[Sschue29]

  This is crazy. My  charge 2 is suddenly acting crazy moving from screen to screen flipping things on and off and acting irradic. I have never had problems with it before and all of a sudden it’s acting nuts and this should be something that lasts more than a year and nine months for the amount of money I spent. I have watches that do almost the same that last forever.  This is ridiculous. I would have loved to purchased another one, but after this experience I’m not sure that I would or recommend it to anyone I know. I wish they would fix this. 

[SteveH]

First thing to try when a fitbit misbehaves is a restart using the following procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

[AlvaroFitbit]

@Sschue29 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't working as it should. Besides the restart that @SteveH suggested you could try cleaning the button area with cotton and rubbing alcohol and then use compressed air at a distance to clear any debris that may be there.

Let me know how it goes!

[Audrey8]

My Charge 2 is doing the same thing.  I have restarted it, cleaned it and prayed over it and it still goes crazy.  I have a case # 30498709 ... I spoke to Mitchell on 5/26, but I still have the same problem.  The screen just continually goes every second to a different mode.  It opens the stopwatch without prompting, and cycles through all of the modes, (heart rate, stairs, steps... everything).  It doesn't stop until the battery dies.  

[curlyblue73]

My Fitbit just started doing the same thing a few days ago. It’s constantly draining my battery. I’ve done all the troubleshooting and it is still doing it. I can’t afford to buy a new one. Any other suggestions as what to do? 

[Clpatino]

Mine just started to do the same thing, after the firmware update.  Did you get a resolution?  

[Audrey8]

Apparently there’s no fix for it.
They said if you’re under warranty contact Fitbit and they’ll send you a new one but if you’re like me, over a year since I bought it, then they give you a coupon for like 15% off a new one.
Such a bummer. These things are pretty expensive to throw after a year or year and a half.

Sent from my iPhone

[Dagmardeutsch]

Yup - mine's doing the same thing.  My (very nice) tech chat person just ran me through the reboot (which I had already done).  No fix (she didn't even mention the cleaning).  She offered a coupon for 25% off another tracker, and 40% off the Versa (but not the new one that just came out).  None of the wristbands I have will fit.  Mine was a little over 2 years old.  I don't think it makes sense to invest any more money in this product, as much as I liked it.

[gjabrahams]

I also have the same issue. Unfortunately no replacement for me out off warranty. Looking at some of the threads and forums this looks like a general problem. Difficult to accept that a general problem like this is left just like this. Now the customers must fork out the money to buy another one.

[Dagmardeutsch]

I’m not going to buy another- fool me once....

Sent from my iPhone

[NoelleW]

Add me to the list of people with a "crazy" fitbit. Mine is just over a year an a half. I echo the sentiment that it is ridiculous to have to purchase another devise after this short of time for a wide-spread issue. Very frustrating. I may pony up for the Apple Watch, although I'd prefer to just stick with a Fitbit - not if I have to replace it every 1.5 years though.