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Charge 2 suddenly died after update

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‎10-08-2019 02:20 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-08-2019 02:20 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

My Charge 2 was working fine (a year old) . Last night I went to  charge it. As soon as I placed it on the charger, it went black. No buzz, no green light. My app says "no device found". I updated the software 2 days ago. Not sure if that has anything' to do with it. TIA for your help. 

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‎10-09-2019 06:25 - last edited on ‎03-07-2025 06:43 by Fitbit Moderator

‎10-09-2019 06:25 - last edited on ‎03-07-2025 06:43 by Fitbit Moderator

@Dwn73 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not responding. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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