Charge 2 suddenly over counting steps

[corwinofamber]

I'd wonder if this is a result of a new app update? but I don't see any ultra recent mass posting of this problem, seems to bother people with Charge 2 intermittently. My fitbit isn't even a year old, has been working great until the last 2 days. Charge battery full, latest IOS app version. ?

Moderator edit: format

[AlvaroFitbit]

@corwinofamber Welcome! Thanks for being part of our Community! 

I will assist you with your Charge 2 overcounting steps. The app should not affect your tracker's sensors so I would like to if there are any manually logged activities on your account? Do you have any third party apps linked to your Fitbit account? Could you share a screenshot of your activities on the Fitbit account?

I look forward to your reply.

[corwinofamber]

Hi. Thank you.

- Cronometer was linked, but I just revoked its access so now it is only "Apple Internal Webview" by Fitbit.

- I reset the fitbit 3 times.

-  I deleted it and added it as a new device on my iphone 7.

- I have the latest version of IOS.

- I'm pretty sure this began Monday 4/22, and I did not perform any IOS update at that time. I feel like a fitbit app update might have caused this but I can't remember the last time I updated the app.

- The app shows my charge 2 as version 22.55.2.

- I do not manually log any activities.

Thanks again for your help.

[corwinofamber]

[corwinofamber]

Now that it's been going on for a few days, I think the over counting is a result of driving. It's weird because although I have read many times about this problem with other Fitbit users, I've never had this problem until this week. 

[Carpediemelove]

How do u reset or re calibrate the fit bit?

[corwinofamber]

Yep, definitely from driving. Bizarre that it just started now, and wasn't doing it right out of the box. 

[corwinofamber]

As far as I can tell from my Googling, for Charge 2 you 

a) put fitbit charge 2 in cradle thing, while attached to your computer

b) when you are certain that it is charging, hold the power button down through the little hole in the side, about 4 seconds, until you see it 'reboot' and show you the fitbit software? firmware? number and the fitbit logo reappears.