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Charge 2 sync

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‎06-21-2019 10:40 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-21-2019 10:40 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

I have a charge 2 the screen broke so I got a replacement charge 2. I can't pair my new one . As it keeps picking up my old one . I have deleted it off the app and let the battery run down totally but my new one will not sync/pair with the app . It does say that its found my device and asks to put in code but its not on my new one it must still be picking up my old even tho battery gone. Can anyone help

Cheers Debi

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‎06-23-2019 09:13

‎06-23-2019 09:13

@Debi1964 Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you setting up your new Charge 2. Please remove the old Charge 2 by going to the tracker's area (tap your account icon at the top left corner then the tracker's icon and then the trashcan icon). After this clear the bluetooth connection on your phone by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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