help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 syncing difficulties

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2019 09:33 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-05-2019 09:33 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I have no idea what's going on but I've had a Charge 2 for ages, no issues at all - I love it. But, as of 4:20 am today, my Fitbit will no longer sync with my android phone. I've tried the multiple suggestions in Fitbit help but will not sync. Anyone else have this issue?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
22 REPLIES 22

‎05-16-2019 08:04

In response to jenswin

‎05-16-2019 08:04

Hi Jenswin!  If you are running Windows 10, go to settings;Update - Recovery-go back to an earlier version of Windows,and roll back to before the update.  Note:  This will only work if your computer/device hasn't deleted the old folder during cleanup.  Don't know if you can do the same with Samsung, but you should contact them and let them know of the issue

 

Best Answer
0 Votes

‎05-16-2019 08:11

In response to RicardoFitbit

‎05-16-2019 08:11

Yes, after installing my Charge 2 back on the app with my laptop, everything returned to normal and the tracker synced as normal, but only to my laptop.  I was even able to add my battery level back on the display.  Also, battery usage has returned to normal ( about 5 days per charge).

Still does not sync to my phone or desktop computer, that have both updated in the past week.

Best Answer
0 Votes

‎05-17-2019 19:17

In response to rosgre

‎05-17-2019 19:17

Hi @jenswin! Welcome to our Community Forums. Thanks for your reply @rosgre. I'm glad to continue assisting today.

 

@jenswin I'd like to begin appreciating your patience at the moment you troubleshoot your Charge 2 prior posting. If you haven't already done so, I recommend you to check our help article: My Fitbit device isn't receiving notifications from my phone check all the requirements that are specified there and if applicable, move forward to the troubleshooting steps. Please keep me posted.

 

@rosgre I appreciate your comments and suggestions. Let me know if I can assist you with anything else. 

 

I'll be here.

 

 

Best Answer
0 Votes