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Charge 2 white stripes across screen

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‎02-10-2020 01:04 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-10-2020 01:04 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

My charge 2 screen is covered in white vertical stripes, I have tried a device reset to no avail. The button on the side seems to react but not to do the full reset! Lights are still on the back. Any advice gratefully received. Thanks.

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‎02-10-2020 07:22

‎02-10-2020 07:22

Contact Customer Support.

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2 REPLIES 2

‎02-10-2020 07:22

‎02-10-2020 07:22

Contact Customer Support.

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‎02-10-2020 11:28 - last edited on ‎06-20-2025 08:53 by Fitbit Moderator

In response to SunsetRunner

‎02-10-2020 11:28 - last edited on ‎06-20-2025 08:53 by Fitbit Moderator

@Webblorna Welcome to the Fitbit Community! I hope you're doing well! 

Let me help you with your Charge 2 screen showing white lines and thank you for troubleshooting this issue. As @SunsetRunner mentioned, the best thing to do in this case is to reach out to our Support team. I have created a ticket so our Support team can further assist you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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