help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Detailed stats

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2020 10:58 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-08-2020 10:58 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I’m having issues since the update, I can see my front menu screen but I’m unable to select them for detailed stats. When I press on it, it’s goes blue but does not open it up, i.e I can see it’s logged a run but I can’t go in to see the heart rate or distance etc, same for other menus, it does not allow me to drill down

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-09-2020 10:53 - last edited on ‎06-20-2025 09:01 by Fitbit Moderator

‎02-09-2020 10:53 - last edited on ‎06-20-2025 09:01 by Fitbit Moderator

@KatetheFlake Welcome! It's great to see you around! 

Let me help you with viewing your data on your Fitbit app. Start by logging out from the app, restart your phone and log back in. Also check your phone's font size and change it to something smaller. Finally could you share some screenshots of what you are seeing on the app?

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes