help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 will not sync with galaxy note 9

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2019 10:36 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-22-2019 10:36 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My sister is no longer using her charge 2 so she gave it to me but I can't get it to sync with my galaxy note 9 phone.

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎02-24-2019 08:50

In response to SunsetRunner

‎02-24-2019 08:50

@SunsetRunner  Welcome! Thanks for being part of our Community! Sorry to hear that your can't sync your Charge 2 with your phone. As @SunsetRunner  mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎02-22-2019 14:38

‎02-22-2019 14:38

That's probably because your phone is not on the list of Approved Devices.

Best Answer

‎02-24-2019 08:50

In response to SunsetRunner

‎02-24-2019 08:50

@SunsetRunner  Welcome! Thanks for being part of our Community! Sorry to hear that your can't sync your Charge 2 with your phone. As @SunsetRunner  mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes