Charge 2 won’t pair

[Henrieta]

Good morning,

I am the owner of Fitbit Charge 2. I have recently started to expercience issues with data synchronization between the watch and my Samsung J6+ I see that the device should be supported by Fitbit. I tried to reset bluetooth, mobile,log out,reinstall app,remove the device from app. Now I can’t even pair the watch back with fitbit app. It has been trying to pair for several minutes and then it failed. Could you please help? It starts to be annoying as there are still some issues.

Thank you for your help

Henrieta

[AnitaS84]

I have the exact same issue. Please help. it is getting enoying that i cannot connect anymore.

thank you in advance. 

[JaimeTod]

I also have the same issue ive tried all the online suggestions and restarting the tracker and nothing works 😕

[BIGJIM311]

I'm also having connectivity issues since Sunday. My phone cannot detect my Charge 2. This has happened in the past and it seems like it happens with several people at the same time, like there may have been an update and now there is a connectivity issue. I have already rebooted my Charge 2, restarted my phone several times, turned bluetooth off and on several times, and have had zero luck. Next option is to uninstall and then reinstall the app to see if that works. Frustrating. I'm in a weekly challenge right now and have had almost 40,000 steps in the past two days!!!! Grrrrrr.

[Zetamaxx]

Same thing happening here. I've tried turning bluetooth on and off, deleting all other bluetooth devices, uninstalling the app, reinstalling, restarting the phone and my Charge 2, checked every single notification, permission, and background manager step possible, did it all over again in the exact order of the troubleshooting guide... nothing. Sounds to me like an update that caused a compatibility issue.

[TammyS78]

I am having the same issue. It will synch with the app but not pair to bluetooth so I can receive texts and calls. Does anyone know how to put in pairing mode? My Charge 2 does pop up occasionally to synch in my bluetooth options but when i try to connect i get an error saying "cannot connect, ensure device is in pairing mode" how the heck do you put in pairing mode? Was working fine until i did an update on my Samsung and fit bit is not helpful through chat.

[DMJinPhilly]

Same thing for the lady few days with my Samsung Galaxy s9+, is this Fitbit's way to tell us to buy a new Fitbit? I know you can't buy replacement bands anymore from Fitbit. 

[Alex6339]

Not much to add - just recording that I have had the same problem over the last few days with my Charge 2.  Has there been a software update?

[Lsash]

I am having the same issues. For several months I haven't been receiving notifications. Now it won't sync steps, either. Hoping someone will solve this common problem soon!

[BIGJIM311]

All,

I'm chatting with a rep right now and he seems to think it's my tracker. He is looking into my warranty for me.

[BIGJIM311]

Upon further review, the fitbit tech checked my firmware and app for updates and said everything was fine. Asked if my phone had connectivity issues and I told him I could see other devices with no issue, including my wife's fitbit. I also mentioned intermittent connectivity issues over the past months. At the end of the day, he feels my device is defective already, and he offered me 25% off towards a new tracker.

[dgcasey]

I'm sure he did. Seems like the standard answer. "Buy a new one."

[DMJinPhilly]

Restarting it worked and didn't delete my data.

[Alex6339]

Yes, I got the same.

Sent from Yahoo Mail on Android

[Alex6339]

Yes, I got the same response.

[BIGJIM311]

---

@dgcasey wrote:
I'm sure he did. Seems like the standard answer. "Buy a new one."

---

In all honesty, it does appear to be dying.

I noticed the other day that it no longer quickly vibrates when I start/stop an activity or when I start/stop the stop watch. Also, the hear rate monitor is still blinking but on my screen it reads "0".

Time for an upgrade.

[AlvaroFitbit]

@Henrieta @AnitaS84 @JaimeTod @BIGJIM311 @Zetamaxx @TammyS78 @DMJinPhilly @Alex6339 @Lsash @dgcasey Welcome! Thanks for being part of our Community! Sorry for the delay response. 

Let me help you with your devices not syncing and thank you for trying to troubleshoot this issue. Check if your device is compatible here. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[JaimeTod]

Hi i have done this numerous times snd nothing works. Is this related to the firm ware update?

Get Outlook for Android

[TammyS78]

I have tried all suggestions!  The fit bit will pair when I go to the app in the phone. No issue there. But It will not connect to Bluetooth so I can receive my text messages and calls in the Fitbit! This was a gift and is not even 6 months old so spending large amounts of money to replace is not an option. Just fix the dam issue already!From reading forums, everyone is having the same issue since downloading the last Samsung update.

From One very unhappy customer.

Sent from my Samsung Galaxy smartphone.

Moderator edit: Format 

[AnitaS84]

No succes. I think it is not working due to latest update..... not happy....