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Charge 2 won’t pair

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‎05-08-2019 01:56 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-08-2019 01:56 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Good morning,

I am the owner of Fitbit Charge 2. I have recently started to expercience issues with data synchronization between the watch and my Samsung J6+ I see that the device should be supported by Fitbit. I tried to reset bluetooth, mobile,log out,reinstall app,remove the device from app. Now I can’t even pair the watch back with fitbit app. It has been trying to pair for several minutes and then it failed. Could you please help? It starts to be annoying as there are still some issues.

Thank you for your help

Henrieta

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123 REPLIES 123

‎07-04-2019 10:15

In response to martin.manders

‎07-04-2019 10:15

Oh. I might add, I only have phone calls connected to my android. not text
messaging - too distracting to have my wrist vibrating every second. Again,
it always works - except after Samsung pushes an update .and then I just go
in and turn the service back on.
Best Answer

‎08-11-2019 14:11

In response to AlvaroFitbit

‎08-11-2019 14:11

What a bunch of bologna! All of our Samsung phones & Fitbit Charge 2 devices worked just fine until their last update! Now it's check and make sure your phone is compatible??? What part of it was working a now it isn't don't they get?? I  also have friends with Apple Iphones and they too are having issues. We all know that it's them not us. So please fix it!! Whatever the it is.

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‎08-16-2019 05:35

‎08-16-2019 05:35

I have a brand new fitbit charge and it won't pair with anything at all. Not my Samsung galaxy s10, not the old Samsung s6, not my husbands One plus 5 and not our laptop (Asus ROG). 

I have tried every guide. It finds the tracker and we recive the code and can enter that. But then it won't pair. Same procedur är every divice. 

I just unboxed it yesterday! So dissapointed. 

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0 Votes

‎08-16-2019 06:25

In response to EHagero

‎08-16-2019 06:25

Edit. It won't pair with Iphone 8 plus either. I give up. Will return it. 

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‎08-23-2019 17:46

In response to EHagero

‎08-23-2019 17:46

Hello again, it's a pleasure to continue providing assistance with this situation, my apologies for the delay in responding your posts. It's nice to see you guys participating here in the Community Forums @PJT24 @EHagero.

 

 @PJT24 Thanks for the feedback that was shared in your post. The reason why I suggested to make sure that a compatible mobile device is being used is because we cannot ensure that a non-compatible device will work as intended due to Fitbit app, Android and device updates. To better assist you with this, can you please let me know if the troubleshooting steps that were shared on this thread were already tried? Keep me posted.

 

@EHagero I appreciate the information that was shared in your post, sorry for the inconvenience you're experiencing with your new Charge 2 device, I totally understand how frustrating this can be for you. If you haven't returned your device, can you please let me know if the troubleshooting steps that were shared in this thread were already tried? Take in consideration that the Samsung Galaxy S10 and the OnePlus 5 mobile devices are not compatible, therefore, I suggest you to try the setup process with the Samsung Galaxy S6 or another compatible device.

 

See you around. 

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0 Votes

‎08-23-2019 17:59

In response to RicardoFitbit

‎08-23-2019 17:59

It is not working with Iphone 8 plus either. It behaves exactley the same way on all 5 devices we have tried. It findes the tracker and we recive the code and can enter that and then it fails to continue any further. 

Tomorrow I have to go 80 kilometers to have it checked for approvment to return it and get my money back. They don't have anymore at that company so I guess I will not own any fitbit after tomorrow. Please don't give anymore standardanswers, they don't help at all if you really woul'd read what most of the people write in those messenges. 

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‎09-15-2019 09:06

‎09-15-2019 09:06

I am so upset That I cant pair my fb to my SamSung A8 I had no issues ontil about a moth ago so I am in the same boat
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0 Votes

‎09-15-2019 09:42

In response to Magic1234

‎09-15-2019 09:42

I to had same issue but I have an A6 Samsung however recently updated my Fitbit n issues went away. Now fitbit charge doesn't last to long but it could be cause it's about 2 or 3 yrs old. I currently have a Charge 2 but not sold anymore so going for Charge 3. Hoping I don't have issues with notification which by the way some replies state that could be reason for short term battery span. We'll see with new one. Good luck with your dilemma. Powered by Cricket Wireless
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‎09-15-2019 13:31

In response to UnoYPako

‎09-15-2019 13:31

Good luck to you too! Pretty sure older Charge 2 could be the issue and
that's the Fitbit business model. Make pairing, syncing etc. so difficult
the consumer will get frustrated and purchase another Fitbit because when
they work, they work well so we keep purchasing. Vicious cycle!
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‎09-15-2019 15:01

In response to PJT24

‎09-15-2019 15:01

NOT this time.
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0 Votes

‎09-15-2019 15:42

In response to PJT24

‎09-15-2019 15:42

I agree 100% with you , they should not even consider that answer! if it was working before of course it is compatible.

I feel like they do it on purpose so we but a new tracker.

Mine started syncing again for about two months and now it stopped one more time. I tried all the tricks, nothing work. The app does not even find the device. Sooo frustrating!

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‎09-16-2019 03:02

In response to maluferrari

‎09-16-2019 03:02

Same here... nothing works...

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0 Votes

‎09-16-2019 05:34

‎09-16-2019 05:34

I have the same issue but with an iPhone 6S Plus.

was fine last night. Won‘t sync today.

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‎09-16-2019 12:46 - edited ‎09-16-2019 12:46

In response to MarionBC

‎09-16-2019 12:46 - edited ‎09-16-2019 12:46

Exact same problem here. Everything was working fine until this past weekend. I stopped receiving notificacions so I was going to unpair my charge 2 from the fitbit app and then re-pair, but when I put the 4 digits it gives me an error. 

My phone is a Xiaomi Mi9, it's never been on the supported list but since last week it was working fine til now. I believe it's due and app or band update. I can't even pair to my laptop...

Planned obsolescence, fitbit no more.
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‎09-16-2019 13:20

In response to Samms

‎09-16-2019 13:20

Yep! You are so right. Planned obsolescence, Fitbit no more!
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‎09-16-2019 23:32

In response to Samms

‎09-16-2019 23:32

I had this problem with my Xiaomi months ago and wasn't satisfied with the functionality dropping regularly after buying the fitbit in November 2018.  I had my Fitbit replaced twice after the online support service was unable to fix the issues.  I have now purchased a Mi Band and it works with the phone perfectly.  I only received text alerts etc. on my Fitbit for a couple of months after I bought it and then that function never returned.  The Mi Band is so easy to set up and does all the things I need it to at less than £30 I'd definitely recommend buying a fitness band to match your phone

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‎09-17-2019 09:29

In response to AnitaS84

‎09-17-2019 09:29

My Fitbit doesn’t pair

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0 Votes

‎09-23-2019 02:02

‎09-23-2019 02:02

Hi there,

I have had issues with one of mine Charge 2 trackers for quite some time now as it consistently refused to sync with one of my android phones. For some reason I was able to pair it with an iPhone but I wanted to be working with my Samsung and it didn't. So last night, after all the possible trick combinations had failed, I decided to give it another shot and performed the following tasks:

First of all, I unpaired the device from both phones.

Second, I shut down the android phone.

Third, I plugged the Charge 2 to the charger and reset it three times consecutively, waiting a couple of seconds after each reset.

Forth, I powered up my android phone and tried the pairing process again.

This time the pairing process did work, even if it did take quite some time and the application warned me that the pairing is taking considerably longer time to complete, but it it was successful in the end.

Fifth, just after the pairing process finished, the app suggested to update the tracker and I did.

Finally I have a working tracker paired with my phone.

I hope this procedure will help all of you that have the same issues with me.

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0 Votes

‎12-03-2019 15:21

In response to stevewav

‎12-03-2019 15:21

Did this several times

Reset my fitbit 5 consecutive times

Can only go as far as entering the code and then it fails.

 

And before the standard reply. I have done all the troubleshooting things. I have reset my fitbit. Restarted my phone. Logged out my account & back in. Uninstalled & reinstalled the app etc. Turned bluetooth on & off. Unpaired & repaired my fitbit with my phone's bluetooth

 

It worked just fine before the update. And my phone is still compatible as is my android OS. It's quite clear that the answer is just to buy a new one from fitbit customer service judging by the replies which can only lead me to one thought that Fitbit is purposefully crashing the Charge 2s so that we have to buy the newer more expensive model.

 

Can we not just have a fix for the Charge 2???

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0 Votes

‎12-03-2019 15:43

In response to Ljgw

‎12-03-2019 15:43

Hey,

You may be correct..I don't know... but in my case they've failed. Between
the Aria not being able to pair at my new house...and the issues with the
Charge - I'm already scouting out my replacement...and it isn't a fitbit.
If that is their ploy, shame on them... and they screwed up... because I
will replace it with another company's product. The Galaxy watch looks
promising and I'll get a manual scale....

Andria
Best Answer