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Charge 2 won't set up "com.fitbit.HTTP error 500"

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‎04-20-2018 11:32 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎04-20-2018 11:32 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Trying to connect my Fitbit the the app again and it’s coming up saying ‘com.fitbit.HTTP error 500’ what do I do?!

 

 

Moderator edit: updated subject for clarity

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21 REPLIES 21

‎01-01-2019 02:04

In response to SunsetRunner

‎01-01-2019 02:04

Thank you for this advice, I had same problem and your tip resolved it!! I had to create new account as I was unable to link a Charge 2 to a child's account. So I deleted that first account but hadn't removed the device first. All sorted now, thank you!!

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‎01-20-2019 01:50

In response to MarreFitbit

‎01-20-2019 01:50

Dear team, but what about if we are not able to recover the old account. I have deleted the account and before deletion i have removed the charge 2 from that but still i m not able to pair my charge 2 with new account the getting this error. Its been more than one month i m not able to pair the device. And contacted the fitbit team via email but they are just asking more detials and didn’t provided any solution yet

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