Charge 2 won't sync with app

[Alison.carr]

For the last week my fitbit won't sync to my phone, what is going on with the app, why is it not being fixed?

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome aboard @Alison.carr. I´ll be glad to assist you to sync your Charge 2 again. 

Please follow the instructions on help article: Why won't my Fitbit device sync?

Let me know how it goes. 

[LeeLee22 · Accepted solution]

Hi

My Charge would not sync and not discovered by Bluetooth.  I could on my iPad and other devices were discoverable.  Tried everything including reset, iOS update, app update.   I was nervous it would not be found but then removed device from the app and re added.  Magic!  Hope this works for you as I’ve not seen this as a solution on any other post 👍🏻

[AndreaFitbit]

Thanks for getting back to us and for sharing your solution @LeeLee22. I marked it as the best answer, so other users can use it too. 

Keep on visiting the forums. 

[Alison.carr]

Hi,

Thank you for your reply

I've tried that and it does work but the next day it won't sync again. 🤷

Not sure what the issue might be.

[AndreaFitbit]

Thanks for getting back to us and for following advised steps @Alison.carr. 

Could you please tell me which is your phone´s model? So, we can find other troubleshooting steps. 

I´ll be waiting for your response. 

[mlaflair]

Do you now get text notifications?  

[mlaflair]

Mine is an iphone 11

[Alison.carr]

Yes it's a Huawei