Charge 2 won't sync

[JBARRIE]

 Hi, for the past 3 days my charge 2 has not been syncing to my android device. I have tried force stopping the app, turning Bluetooth on and off, I have turned my phone on and off and uninstalled the app and it still is not working. I do not know what else to do please can someone help?
Thanks, Jane

Moderator edit: updated subject for clarity 

[HeydyF]

Hey @lmangum, I hope you are doin' great! So, is it your Charge 2 syncing fine now? If so, did the tip that @Rich_Laue posted, helped you out? 

Welcome aboard @RHornsby1, thanks for the update my friend! Sounds pretty awesome that your Charge 2 is syncing as expected now! 

Keep me posted guys! 

[morsiehar]

Thank you. I have carried out your instructions and my Fitbit is now OK.

[Nancysgardens]

I am having the same problem. It has not synced since Wednesday.

I wrote Fitbit help and the answer was to come here. 

I updated both my phone and the app. Is there some way to force a sync? I had a way with my Fitbit one, but don't find a way anymore.

[Nancysgardens]

It has not synced to phone since Wednesday.

Tried the connect to charger. Got a number to show up. Tried that 3 times. Not working. 

Updated phone and app. Removed app and reinstalled and signed back in.

Turned off phone and back on.

Removed fitbit from bluetooth and re-added.

Still nothing is showing up on app.

[Nancysgardens]

I tried going to the rectangular icon on the app and there is no update. On the sync now, there is a red circle with explanation mark when I tried.

Still no data showing since Wednesday.

[Rich_Laue]

The one important information that I don't see in your posts are the type of phone that you have. 

Have you restarted the Charge 2 yet? 

You say that you removed the Charge 2 from the Bluetooth and re-added it. I don't understand what you mean by re-add since this is not something the user can do but must let the app connect the tracker to the Bluetooth .

Please remove the Charge 2 from the phones Bluetooth, restart the tracker and try a sync again. 

Do not remove the Charge 2 from your Fitbit account. 

Have you checked the help site for sync problems? 

There are pointers that I might be able to add if I knew the type of phone 

[lmangum]

I charged mind and it sank.

[Nancysgardens]

I got it working by turning off the phone completely and left it off for about 5 minutes. 

Then went to the app where it says it synced last Wednesday and touched that and instead of the red circle and  an explanation point, there was a circling c. I kept checking it as it kept going around and it took almost 30 minutes of waiting before it stopped and then it synced and has been fine.

[HazelGrant]

I am having the same trouble and I have done all you have said and still nothing

[Nancysgardens]

It took more than just turning off the phone. Before that I connected the charge cable and after the battery picture came up, pressed on the little button for a few seconds until a different image came up and some numbers. I also updated the app and my phone. Also removed the app and reinstalled it. And after each thing tried to force a sync. Some combination of all that must have done something. It took a while. But it's been good at last.

[Tangelo]

I followed the steps and it worked. Then I did not sync again for a week and today I’m having the very same issues:

currently the Fitbit charge 2 doesn’t even show up as a device available to connect via Bluetooth. 

I have removed this device from the app, and can’t reconnect it because it can’t connect to blue tooth. Suggestions welcome!

[HazelGrant]

Omg i have no answers I have done the list and still nothing but was going to uninstall and then reinstall but if Samsung galaxy s7 are not on the list then I am not doing that I will take it to telstra snd see what they can do not happy as mine is not even 12 months old yet grr



Sent from my SAMSUNG Galaxy S7 on the Telstra Mobile NetworkI

[Carmela.G]

Hi, I'm having the same issue. I'm down to 10% battery. I tried the restart, but it won't work. 

[Rich_Laue]

@HazelGrant both the S7 and the S7 Edge are on the compatable list. My neighbor did not have problems with their S7. We should be able to help. 

@Carmela.G the first step is to charge the battery up, then maybe try a restart. 

[Carmela.G]

Hi Rich,

The battery is completely flat and won’t charge.

[Octoman]

Hi, Pleased to say this has worked for me,  but I wonder why this simple solution is not listed in the syncing troubleshooting items. It would have saved me a lot of time and stress. 

[HazelGrant]

I have resolved my problem and I would like to delete my post but don't know how thank you



Sent from Outlook

[Carmela.G]

Hi Rich,

I bought a new charger and my Fitbit works again. I've had the Fitbit for only two months, disappointing that I had to replace the charger so soon. 

Thanks,

Carmela

[HorseAddict]

So far, this seems to be working. 

[HeydyF]

Hey guys! I hope you are doin' fine! Sounds awesome that your Charge 2 is charging and syncing without inconveniences. I appreciate you have posted your updates. If you have further questions or comments, don't hesitate to let us know. 

I'll be around!