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Charge 2 won’t sync

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‎01-16-2018 19:37 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎01-16-2018 19:37 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Hello. Charge 2 stopped syncing in the app at 11:32 am cst today. The Fitbit device seems to be working fine, but steps and activity are no longer registering in app. Tried logging out on and back in. Now the app states it is syncing but has been stuck in same spot for over an hour. Any ideas?

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‎01-17-2018 00:49

In response to Jobber

‎01-17-2018 00:49

My Charge 2 has the developed the same problem, and I don't want to have to turn off my iPhone and turn it back on every time to get it to sync.  It seems to sync better if clear down all the open  screens on the iPhone then it will sync.  

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8 REPLIES 8

‎01-16-2018 19:59

‎01-16-2018 19:59

Whoa sorry to bother. Problem solved. It took a restart of my phone then all synced fine. Thought I’d mention in case others ever have similar issue. Thank you

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‎01-17-2018 00:49

In response to Jobber

‎01-17-2018 00:49

My Charge 2 has the developed the same problem, and I don't want to have to turn off my iPhone and turn it back on every time to get it to sync.  It seems to sync better if clear down all the open  screens on the iPhone then it will sync.  

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‎01-17-2018 01:36

In response to CoffeeLover56

‎01-17-2018 01:36

Thank you

Sent from my iPad
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‎02-03-2020 10:08

In response to CoffeeLover56

‎02-03-2020 10:08

Turning on and off phone or ipad doesn't correct problem. Neither does restarting bluetooth on either apple device.

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‎02-07-2020 00:42

In response to gnws

‎02-07-2020 00:42

I have done everything advised to sync my charger 2, and nothing is working 

 

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‎02-07-2020 01:06

In response to Spunkylupe12

‎02-07-2020 01:06

Same, from this morning mine is saying I need to update the app to get my charge 2 to sync, but there is no update, I’m on the latest version. 

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‎02-07-2020 07:07

In response to gnws

‎02-07-2020 07:07

After I posted my message, I tried sync with my iPad. It didn’t work and I went through the same steps. I then called the customer service desk. While I was waiting to get through to a rep, the sync started to work with the iPad. It’s now been working for a few days. It still won’t sync with my iPhone (7 plus, 13.3), although I haven’t tried too hard figuring it might affect the iPad sync. My iPad (5th gen, 13.3.1) iOS updated last night and the Fitbit is still sync’ing. I don’t know why the Fitbit started to sync, or why it stopped initially, so my post is not much help. Given the volume sync issues, it’s got to be some bug in the software somewhere. Did the Fitbit developers also work on the Iowa primary app?

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‎02-07-2020 08:19

In response to FlissFloss

‎02-07-2020 08:19

Me, too. I updated the app but it says to update the app and takes me back to the iphone App area.Back and forth between those two.

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