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Charge 2 won't sync

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‎03-30-2023 18:49 - last edited on ‎03-31-2023 08:39 by Fitbit Moderator

‎03-30-2023 18:49 - last edited on ‎03-31-2023 08:39 by Fitbit Moderator

Hadn’t used my Fitbit in a few weeks. Charged battery but I can’t get it to sync to my phone to update date and time. 

 

 

Moderator Edit: Clarified subject

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‎03-31-2023 08:40

‎03-31-2023 08:40

Hi there, @Sheila53. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 2. 

 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


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‎04-02-2023 07:52

In response to MarreFitbit

‎04-02-2023 07:52

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Hello, what if a person has already gone through all these steps multiple times? After 3 different techs over the course of a couple hours, this was the email I received: 

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‎04-17-2023 02:12

‎04-17-2023 02:12

Force quit and then reopen the Fitbit app.
Go to Settings.
Turn your phone or tablet off and back on.
Uninstall and reinstall the Fitbit app.
If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.

 

Regards,

Diana

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