Charge 2 won't sync

[kowallekdi]

My Charge 2 has been syncing just fine since January.  Worked fine Monday.  Now it says it can't find my tracker to sync.  I have not changed anything on my laptop (I do not have a smartphone, only hooked up thru laptop).  I have rebooted the computer several times.  Unplugged and reinstalled the dongle.  It says it is finding the dongle but when I try to sync, it can't find my tracker.  I have also reset my tracker several times.  Any help?

[whatever6]

While Facebook is good for publicity, the Fitbit Support Team does monitor this Forum and does reply to  issues on occasion, so it's helpful for everyone to vote for this original post, and perhaps they will address it faster.  (Also good for those of us not on Facebook.)

[CathieWalkz]

@whatever6, I agree — I don't have a smartphone, nor do I plan to get one in the near future. If I can't sync to my laptop, I might as well go back to my Omron pedometer, which I think was more accurate anyway. Less expensive, and I didn't have to remember to charge it every few days....

[MerryKate2]

Mine isn't syncing either...I thought it might be the recent upgrade to my ipad, so I tried syncing it directly from a desktop mac...no dice. I've done all the troubleshooting steps.  If this is a deliberate attempt to get us to "upgrade" count me out.  I'd rather buy an apple watch instead.

[mtnlvr53]

Yep count me in as another with a non syncing charge 2. Very frustrating. Come on fit bit: fix this issue

[carlhurl243]

I hate to join this parade but my Charge 2 is refusing to sync too but...

I am connecting through the charging cable to an updated PC running Windows 7 SP1

Checking in Control Panel I can see the Fitbit device listed and the OS is
reporting that it is functioning and normal.

Still, the Charge 2 is not being seen by the Connect app on my desktop.
It continues to report that the device can not be found and that I
need to move anyother Fitbit device away from my computer and turn off
WiFi.

I logged into my online account directly today and checked the status. It
looks like all the data from my wrist device has been shared (synced). It is
displaying Activities, Sleep, and Weight as of Today, even though the
Connect app has not been 'syncing' for a couple of days.

I even gave my Charge 2 a good cleaning just to make sure that grime was not
keeping it from connecting and syncing.

So far, nothing has worked.

[kowallekdi]

I am running mine the same way, with Windows 7 on a laptop.  My says it can't find it to sync and it has not updated any of my data since Monday.

Thru a facebook message, customer support told me to remove the tracker from my account and then reinstall it.  I removed it.  Now it won't let me add my tracker back.  It went off into never never land and is just churning away doing nothing.  So I guess I am now in even worse shape than I was before.  I have a tracker that won't sync and now I have an account that doesn't have a device associated with it.

[Salena79]

Fitbit, I own yet another Charge 2 that stopped syncing suddenly yesterday (March 20th). Followed all the suggestions your site suggests. Nothing. Given the numbers of similar issues you guys obviously have a problem on your end. Some sort of response would go a long way to appeasing people even if it is simply, "We are working on it...".

[va3prs]

I just saw a thread from about this time last year where alot of people were having the same problem we've been having. One user suggested plugging the fitbit in to charge, making sure the pins lined up, and pressing the button on the side for altleast 4 seconds, until the device vibrates and the display shows the fit bit logo. It restarts the fitbit. The orginal post says to then unplug the fitbit and try to sync. It also says it might take 3 or 4 tries for this to work. When I tried it, I left my fitbit to charge after restarting it, instead of trying to sync right away. Once it was charged I tried syncing it and IT WORKED! After almost a week of being told it couldn't find my fitbit it synced! I don't know if it's fixed, but it did sync today. If anyone else wants to check out the original post it's dated March 18, 2018 from a user named Steve H. I googled fitbit charge 2 stopped syncing and one of the links said "solved". I clicked it and it took me there. Hope this helps.

[kowallekdi]

va3prs - I did all of those steps several times over the past few days and no change.  Unfortunately, customer support now told me to disconnect my tracker from my account and then reinstall it.  Now I can't even get the install software to come up on my computer to link my tracker to my account.  So I am totally screwed now.

[va3prs]

I'm sorry it didn't work for you. I think that is the most frustrating thing about this - the lack of support from fitbit customer service. Given that this is the second time (that I know of) that a group of charge 2 users have had this problem I would have thought they would be more help.

[MichaelFromCali]

Dear va3prs:

I tried a parallel approach, and it synced -- but only from the main menu, not from the 'Sync Now' button.  

We'll see how it goes tomorrow, but if there is any more trouble, the Charge 2 will be come part of the landfill crisis.

Michael

[va3prs]

Dear MichaelFromCali

You're right, if this continues the charge 2 will be a landfill crisis.

The solution I tried worked for me - today.

Wether or not my fitbit syncs again tomorrow remains to be seen.

I posted what I did in the hopes it might help someone else.

It is unfortunate it didn't work for you.

Hopefully customer service will come out with a response - and a solution - soon.

va3prs

[CathieWalkz]

@va3prs , I had good look with your approach -- restarted and then left it in the cradle until it reached 100% charge. Was able to sync. (Had tried restarting 3 or 4 times previously between last night and just now with no luck. Battery had a good charge, but was around 75%.)

[CathieWalkz]

@kowallekdi , sorry to hear it sounds like it's getting worse for you. I got a PM from Fitbit Facebook page. They suggested that I "replace" the device without removing/reinstalling. Here's what they said:

"In this case, please re-setup as a new device to refresh it's connection: http://help.fitbit.com/articles/en_US/Help_article/1873. Please don't remove the watch from your account, simply replace it."

[whatever6]

UPDATE 3/21 5:00 PM:  IT'S WORKING AGAIN!  

  For some reason, I just tried to sync again from my desktop and it worked.  The only thing different that I did was to UNPLUG MY MODEM and SHUT DOWN MY INTERNET, and re-start it.  I have no idea if that's what made the difference, or perhaps the Fitbit people fixed something.  

 For what it's worth, I had already tried the following, each multiple times, with no success:

-uninstalling and then re-installing the Fitbit program on my computer.

- re-booting my Fitbit watch by putting it in the charger and holding the button for 4 seconds.

-shutting down and restarting my computer multiple times.

  I hope you all have similar success soon.

[AllanLindh]

My charge 2 has NEVER synced.  After untold hours on phone with Service, they have conceded that this is a known problem.  They have shipped me two more non-functioning Charge2's.  No they can't give me my money back.  No they can't send me a different model that works.  No they can't send me one that has been tested to work.  I have tried everything about 10 times.  I think they have a App problem that they aren't bright enough to fix.  When I install the Fitbit app on a new Galaxy Tab A, message comes up, "This app is not optimized for your device."  Tell me about it.  Garbage company.  Anyone have a better suggestion for an activity tracker that actually works.  (The Charge 2&3 reviews on Amazon are about 1/3 one star.  What a company.  

[Clemobluegrass]

Frustrating.  My Charge 2 has also stopped syncing.  Did you resolve your problem?

[Katie40]

I've been trying to sync my Charge 2 for the past 24 hours with no success.

[kowallekdi]

Unfortunately for me, I am in worse shape after talking to customer support.  They had me disconnect my tracker from my account.  Now it won't even let me add it as a device on my account.  Just goes off and churns and doesn't come back.  So now I just have a watch.  Period.

They asked for my purchase date to check for warranty.  But I did not buy directly from them so i doubt if they will replace even though it is four months old.  And since I can't even get the software to run on my laptop any more, a new tracker is not going to help.  Since the Charge 2 is no longer being made, is my replacement really 'new' or just another refurbished piece of junk?

[mtnlvr53]

One time I got a new one==in a sealed box. The next replacement appeared to be a refurbished unit. They both lasted about the same time until they broke (this was with the Charge HR). I now have a Charge 2 that wont sync