Charge 3 - 24 hour clock format

[Heidi.w]

Please can someone tell me how I get a 24 hour clock up as I can only get 12 hour clocks ? Does fitbit charge plan to do 24 clock? My old blaze used to have one 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome on board @Heidi.w, it's nice to have a new member around!  To change your clock to a 12 or 24 hour clock:

1. Log into your fitbit.com dashboard and click the gear icon.
2. Choose Settings > Personal Info.
3. Under Advanced Settings, find Clock Display Time and select whether you want the time shown in 12-hour or 24-hour clock units. 
4. Click Submit and sync your device.

Hope this helps, let me know if you need further assistance! 

[LZeeW]

@Heidi.w  There is a Feature Suggestion asking for a 24 hour clock option in the app.  Please vote for it and comment.  Users should not have to go to the web dashboard for this simple change.

Update 2/5:  I want to thank all of you who voted for this post.  Please take the time to vote for and comment on the linked Feature Suggestion.  We need more votes and comments to get this simple fix.

[SunsetRunner]

Hi, 

ive attempted this but in my menu in my app I haven’t got the clock display option under advanced settings, can you help please? Merry Christmas x

[MarreFitbit]

Welcome on board @SunsetRunner, it' nice to see a new member around! As I've stated in this post, to change the clock format on your tracker to to 12 or 24 hrs can only be done in Fitbit.com online Dashboard, not in the Fitbit app. 

As @LZeeW suggested, for anything else you would like to see implemented in the future, consider visiting our Feature Suggestions board. This is a space where Community users can post features, ideas, and suggestions that they'd like to see in future Fitbit products, accessories, and software and top-voted suggestions get relayed to our product team for review. 

Let me know if there's anything else I may assist you with. Merry Christmas to you 2! 

[Skayney]

I have tried this and everything else but my Charge 3 reverts back to 24 hour. 

[bilbothejust]

Same here. Tried the personal settings to 12 hour clock and synced...still 24 hour! Using the Charge 2 Retro clock face. The other clock faces correctly show 12 hour mode. 

[Heidi.w]

You need to sign into your dashboard and do it from there,

[MarreFitbit]

Hi there @bilbothejust! My friend @Heidi.w is right, this change needs to be on Fitbit.com online Dashboard instead of the Fitbit app. 

1. Log into your fitbit.com dashboard and click the gear icon.
2. Choose Settings > Personal Info.
3. Under Advanced Settings, find Clock Display Time and select whether you want the time shown in 12-hour or 24-hour clock units. 
4. Click Submit and sync your device.

Let us know how it goes! 

[bilbothejust]

Hi MarreFitbit

I did do just that. My issue is the Charge 2 Retro clock face does go to 12 hour mode BUT there is a leading zero. I have a Charge 2 and that clock face does not have the leading zero. It just looks messy and I wish Fitbit would fix the Retro clock face to remove the leading zero.

Thanks,
Bill

[MarreFitbit]

Thanks for getting back and clarifying what you're experiencing @bilbothejust! This has not gone unnoticed and be sure that I will pass this along to our team. 

If there's any questions present, let me know.

[bilbothejust]

That's great news. Thanks and let's hope it is soon.

[MarreFitbit]

Of course @bilbothejust! In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[Frogdogs]

I want my Fitbit to show a 24-hour clock and I’ve done every step you mentioned, however my clock STILL shows 12-hour format. 

[Frogdogs]

The steps I used are: Signed in from my dashboard, changed it in advanced settings, submitted, and synced. 

[Heidi.w]

Hi if you log in to the dashboard you can do it from there you cant change
it from the app itself

[Frogdogs]

Yes, I logged into the actual site and changed it but my Fitbit itself still only shows 12 hour time. When I double-check the site, it shows that I have it set for 24 hour time but it’s not showing that.

[TThatcher]

Under the advanced settings there is no clock display or ability to change to Military time? Not sure!??

[TThatcher]

Sorry! Found it and did it. Lol

[Heidi.w]

Go in the main site and change it from there