Charge 3 Black Screen

[Clive18]

Hi

I have tried everything advised on these threads to get my screen to wake up but it remains black. 

It is fully charged and vibrates when I press the on button 

Help please

[Bev615]

I’m just adding an amen to your posting. Sheesh! I’m the 15th person to complain about a black screen on the Charge 3 in just a week. Neither is this my first time complaining!  I have been using FitBits since probably 2013, when all they had was the little squarish fob that you hooked to your clothes. But their lack of a significant response to our complaints will have me looking for a different brand when I am ready for a new one.

  That said, I found I couldn’t deal with not being able to find a solution after trying everything Andrea suggested MULTIPLE times and in different orders. I gave up and bought a Charge 5. But it still ticks me off that they are not taking responsibility for an obvious glitch with this particular version. Like I said, I’ll be looking elsewhere next go around. I’ll be saying as much in a product review momentarily….

[ams55]

I tried all of the suggestions and did a chat talk w/FitBit.  Warranty was expired- they sent 35% discount and purchased Charge 5.

Fingers crossed.    

[Clive18]

Yes incredibly disappointing
A bad look for Fitbit

[Bev615]

What??? I’ve gotta research that!! Got a link to an article? Thx for the
info. Sad, no matter who is responsible! I’ve had many FitBits over the
last 10 years, and this is the first major problem I’ve had. But someone
should step up, take responsibility and reimburse us for our defective
watches!

[EJDG]

I have the same problem! Tried all recommendations but screen stays black! 

[Sparrow1958]

Clive would you be willing to share what you are using instead? I have now been through at least 3, if not 4, different models of fitbits. I have spent well over $500 on these frustrating items. My current Charge 3 has done the "no display" thing several times but I was usually able to get it back with the three steps Andrea suggests. This time it's not helping. I just get one vibrate, like it knows I'm there and it wants me to go away. 

[Bev615]

Just a heads up that this is a “dead thread”, as Fitbit considers it was “answered”. I suspect no assistance will be offered to you unless you submit a fresh complaint in a new thread, rather than as a reply to any of us who have complained here. Don’t expect much help, tho some seem to have gotten some credit toward a new Charge 5. I found myself too impatient and bought. Charge 5 on my on. When I get time, I may approach FitBit re a 35% refund toward what I paid to Amazon. I’m not very hopeful, so, despite my being a loyal FitBit buyer, I will look elsewhere next time I need a wellness watch!

Good luck!

[EJDG]

Exactly the same problem as mine!!

[WLR72]

I have same problem, face is black. The watch is charged and syncing but nothing on watch screen.  I have tried everything to reset my charge3 but the face is still black. Please advise how to fix or replace.

[AndreaFitbit]

Hello everybody!

Thanks for reaching out regarding this situation with the Charge 3. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out! We will be closing this thread, there will be no option for future replies. Please direct to customer support. Have a nice day.

Regards!