Charge 3 - Black line across top of screen

[Rsalter1998]

My watch shows a small black line across the screen at the top, where the step count is on some faces and where the battery sign is when you open the stats.

tried resetting multiple times, doesn’t work.

Moderator edit: updated subject for clarity

[cecypdel]

Hi,

I have this problem too.

I have gone through all troubleshooting procedures and there's still a black, horizontal line in the upper part of my screen.

[Pixieone]

I've been having the same issue for 2 days. It resets but as soon as I put it on and start walking, it stops working. I've been resetting over and over. I wonder what the life span of the charge 3 is?

[Teritt61]

I have had the same lines at top of my screen. It started about 3 weeks ago.  Then yesterday my Fitbit stopped connecting with my iPhone.  I have reset my Fitbit with no success. I also signed out of Fitbit but that didn’t help. Finally I reset my Fitbit on the app but it still is not connecting 

[ThiagoRocha]

I have the same problem

[Billiam65]

I've been having the same issue with my Charge three but with two lines that run through the top of the display. This makes it very hard to read the time.

[Pixieone]

I’ve done the same thing and I’m contacting Fitbit directly. I’m having to replace every one I buy.

Sent from my iPad

[LizzyFitbit]

Hi everyone. It's good to see you here, and welcome to our new members. I'm sorry for the delayed response.

@JamesWilsonJr, thanks for getting back and I've moved your post to this thread to keep our Forums organized. @cecypdel, @Pixieone and @Billiam65, thank you also for the information provided. You did a good job with the troubleshooting steps tried on your trackers prior posting. I understand how you're feeling about your tracker not working and since the screen is still showing lines on it, I've requested a case on your behalf so our Support team can give you a hand. You should be getting a reply soon.

@Teritt61 and @ThiagoRocha, thanks for letting me know about your Charge 3 and your efforts to get your trackers working again. I was checking your details and it seems that you already created a case and you should receive further assistance via email. Keep an eye on your inbox.

Keep me posted.

[Priya20]

Hi mine also shows the same black line... at the same spot.. I’ve tried restarting it. Didn’t really help.

[Babycheezcake]

I’m also having this problem 

[chic012]

I have the same problem with mine. Nearly had it a year as I got it as a gift last Christmas. Had a black line across the top of the screen for quite a long time and didn’t think nothing of it until I saw this message while trying to sync text messages back up after updates. I have tried what u have suggested and still no change. 

[BW88]

Hi - I am having the same issues and have tried the advice given with no luck

Thanks

B

[AnneMarie2707]

to which e-mail address can i send an e-mail? I have the same problem with my Fitbit charge 3

[Rivconcc]

 

[Rivconcc]

Good morning.  I have a line across the 0 on my Fitbit.  This happened a couple of days a go and this morning I woke up it was blank.  I restarted it and have the screen back but still have the partial line.  Any advice?

[LizzyFitbit]

Hi everyone. Thanks for continue participating in this thread. I'm sorry for the delay.

@AnneMarie2707 and @Priya20, thanks for joining this thread. @Rivconcc, thanks for the picture provided. I know how you may be feeling as this shouldn't be happening. To work on this together, please confirm if you've tried the restart as described here. If that didn't work, I'd recommend to also change the clock face and perform a long restart. Let me know how it goes.

@chic012 and @BW88, I appreciate you for taking the time to troubleshoot your trackers with the steps posted in this thread. You did a good job and because the line didn't disappear, I've requested a case on your behalf so our Support team can give you a hand. You should be getting a reply soon.

@Babycheezcake, thanks for letting me know that your Charge 3 is having this behavior. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your inbox, you'll get some information about your case.

I'll be around, keep me posted.

[WoodyD]

Hi

I have the same problem, even after a rull reboot

How can this case be closed if so many people have the same problem.

Do I need to send my FitBit back?

Dave

[J25005]

Sent from my iPhone

[cmacgill]

A couple weeks ago I had 2 lines appear on my screen, upon research tonight I tried a 8 sec restart, no luck. I decided to try the long restart and now I have 4 lines. Did anyone get a solution to this issue? Other than going to buy a new one... I've had this one less than a year, my charge 2 completely stopped working after a few years... help! 

[J25005]

Customer support replaced mine although my warranty had ran out. But they sent one that now completely quits working after only having it a month. So I wouldn’t waste ur time or money on one anymore. 

[KayeCR]

Based on what i've observed so far in this post, restart/long restart
doesn't work since it seems to be a hardware issue. Best to contact
customer support directly.

--
Kaye