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Charge 3 Blank Screen

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‎05-29-2021 00:11 - last edited on ‎05-29-2021 04:02 by Fitbit Moderator

‎05-29-2021 00:11 - last edited on ‎05-29-2021 04:02 by Fitbit Moderator

My screen is completely blank. I’ve done the update, I’ve done the hard reset by plugging in and holding the button till it restarts - the smiley face appears and it vibrated but still the screen don’t work. I’ve also changed the clock face but still nothing - again it vibrates like it’s registering the change but it’s not displaying anything. Please advise how this can be fixed as seems this is a common issue with the charge 3?

 

 

Moderator edit: subject for clarity

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‎05-29-2021 04:09

‎05-29-2021 04:09

Hello @Gemini1981. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. Seems that you've followed most of the troubleshooting steps suggested in this thread. If that is the case, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone through the link provided in that thread or you can click here to get connected. 

 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. On a side note, in regards with your question, I'd like to let you know that other users have reported a similar inconvenience but sometimes troubleshooting steps have helped with the situation.  

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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